Q. How long do you take to fulfil and deliver an order?

A1. Personalised: Generally we require 21 working days prior to your event. However should the order be very urgent: we can sometimes deliver within 10 working days, out with peak times.

A2. Non Personalised: 3 to 5 working days.

Please email us rather than order if you are in any doubt.

N.B. Delivery address

Please offer a delivery address where there is somone on hand Monday to Friday, 9am - 5pm

The contract you make with us is to to:

• Deliver your order safely to your delivery address.
  • There is an assuption on the part of our couriers, that you have given the delivery address, because there is someone on hand to sign and receive your order.
  • Any redirection will only be made on the understanding that this is an extra expence which must be borne by the customer and not the courier.

Damaged or Missing Goods

In the unlikely event, all claims for damaged or missing items must be reported within 24 hours of receipt of your order. We are unable to uphold or pursue any claim against the courier unless this is complied with.

Returns policy

Most goods may be returned for exchange or refund, less the cost of delivery, but only if they are returned in their original condition within 7 days.

Please contact us for details of the return address.

• Do not return goods to our office.
• For the security of our staff we do not keep alcohol on office premises.

Special Orders

Personalised, custom made or specially ordered products may not be returned except pursuant to your statutory rights.

Your statutory rights are not affected by Petite Wines company policy.

Please contact Petite Wines company if you have any further questions.

Petite Wines company reserves the right to alter any of these terms.

A. You can save disappointment should our order books be full at peak times.This means that you have fewer things to worry about with regards to the big event.

Also you can save money by avoiding the inevitable budget and inflation price rises.

In these circumstances you can secure your miniatures at today's prices, and we can diarise delivery for 21 days prior to the event.

A. You can order 12 miniature bottles of any one spirit or wine, e.g. 12 of whisky, 12 of brandy, etc.

A. You can have one design per 12 bottles ordered. This is because of the labour expense of setting up the design.

A. We are more than happy to insert your image. We have most venue, family crests, tartans, etc, images on file.

Failing this, you can either E-mail us the image as an attachment, or post to us the photo for scanning.

A. We are happy to send you a proof, via E-mail, prior to printing for your approval. 

A. We are happy to use your own design.

A. Uniquely we do not charge extra. The prices quoted include all the artwork and is part of the service.

Q. How are you able to offer your personalised miniatures at such a low price?

A. We traditionally only offer one premier brand of whisky, spirit or wine. This allows us to buy in bulk and to negotiate for the best prices from our suppliers, and to pass these savings on to you the customer. Although we can supply most popular brands of spirit.

A. Whilst most guests prefer to keep their miniatures as treasured keepsakes of your special day, rather than drink them, it is good to know that the contents of your favour bottles are of the best quality. Our brands include Bowmore, Jacobite, Martel, Taylor, Moët & Chandon champagne.

A. Our personalised miniatures are traditional glass bottles . We find plastic bottles unappealing.
However some of the "off the shelf" branded miniatures are plastic bottles.
 

A. You can pay by cheque, or use your credit/ debit card at our shop.

A. We offer further discounts should you order 36 bottles or more
(except miniature wine).